Descriptions

• Identify, analyze, and provide problem solving for application-related issues.
• Perform application testing, identify bugs, and provide guidance to users.
• Provide support and troubleshooting for application issues experienced by users.
• Coordinate with the development team for system improvements and bug fixing.

Job Responsibilities

• Handle user issues related to applications.
• Analyze system errors and bugs.
• Assist in application implementation, testing, and maintenance.
• Monitor application performance to ensure systems run properly.
• Create reports and documentation related to application support.
• Provide training or guidance to users regarding application usage.

Qualifications

• Minimum Vocational High School (SMK)/Diploma/Bachelor’s degree in Information Technology, Information Systems, or related fields.
• Minimum 1 year of experience in a similar position is preferred.
• Basic understanding of SQL and application troubleshooting.
• Good communication skills.
• Able to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Basic English proficiency.
• Willing to work in shifts.